At Yokoy, we are dedicated to ensuring customer satisfaction. This Return and Refund Policy outlines the conditions under which refunds and cancellations are handled. Please read this policy carefully before making any purchases.
1. Refund Eligibility
1.1 Digital Products and Services
Refunds for digital products or services are offered under the following conditions:
The refund request is submitted within 7 days of purchase.
The product or service has not been fully used or completed.
1.2 Non-Refundable Items
Customized or personalized services.
Discounted or promotional offers, unless stated otherwise.
2. Cancellation Policy
2.1 Customer-Initiated Cancellations
Cancellation requests must be submitted at least 48 hours before the scheduled service or program begins.
Late cancellations may not qualify for a refund.
2.2 Yokoy-Initiated Cancellations
If Yokoy cancels a program or service due to unforeseen circumstances, you will receive a full refund or the option to reschedule.
3. Refund Process
3.1 How to Request a Refund
To request a refund, contact us via email at info@yokoy.pro with the following details:
Your full name and email address.
Order or transaction number.
Reason for the refund request.
3.2 Processing Time
Refunds are processed within 7–14 business days after approval. Refunds will be issued to the original payment method used for the purchase.
4. Modifications to Services
If you wish to make changes to your booked service, such as rescheduling or upgrading, you must notify us at least 3 days in advance. Additional fees may apply depending on the scope of the modification.
5. Contact Information
For questions or concerns regarding this Return and Refund Policy, please contact us:
Address: 44 McAdoo Ave, Jersey City, NJ 07305, USA
Phone: +1 (276) 594-1728
Email: info@yokoy.pro
6. Updates to This Policy
Yokoy reserves the right to update this Return and Refund Policy as needed to reflect changes in our practices or for compliance purposes. Updates will be effective upon posting with a revised date.